plays a crucial role in driving the success of outbound calling operations by ensuring that the dialler system
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
authorisation support calls within agreed SLAs • Administration of authorisation calls on CRM • Actioning Actioning SAP Share Point Access requests and calls logged on CRM i.e. creating new users, assigning access,
acknowledged as the preferred and market-leading centre of excellence for Microsoft knowledge, understanding
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
data input - Ensure that data captured on client call logging system incident/task is accurate and according
and external stakeholders through email, recorded calls and in person. Ensure process governance and quality
character, setting directions and making tough calls in your roadmap Balance business demands with platform
systems to ensure data quality via Application calls or coding. Apply auditing, change-tracking, and