Group IT Service Desk initiatives and projects Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating (IT Service Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management Project Management Service Desk Methodology Provider / Contract Management – SLAs and KPIs Technical experience with Data
digitisation for our users. Alignment and support for the product owner in achieving targets / goals Alignment / years of experience ESSENTIAL SKILLS Database management SQL Reporting expertise Programming skills System
resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required PM (Problem Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets work experience AGILE Project Management knowledge Quality Management Deep Knowledge of Linux Vormetric
configuration management in IT Network Operations Contribute to the evolution of config management processes data flows between multiple CMDBs and network management systems Advance automated discovery processes data (e.g., for capacity, lifecycle, or problem management) Engage regularly with stakeholders: comprehend on how to best utilize the available solutions Manage problems, changes, and incidents Establish and incident, change, and problem management Experience with project management and/or IT provider steering
industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will be responsible development Technology management Analyse customer feedback Escalation management Resource planning Reporting
business, seeks a Farm Manager for a 6000 head of cattle farm. Farm and sheep management in conjunction with with another manager. Management of farm employees. Appropriate hands-on experience An agriculture qualificartion
business, seeks a Farm Manager for a 6000 head of cattle farm. Farm and sheep management in conjunction with with another manager. Management of farm employees. Appropriate hands-on experience An agriculture qualificartion
highly skilled and experienced Security Operations Manager to oversee and enhance our security operations The successful candidate will be responsible for managing security personnel, developing security protocols organization. Leadership and Management: Proven leadership skills with experience in managing and motivating a diverse and emergency situations Risk Assessment and Management: Expertise in conducting security risk assessments policies, procedures, and incidents to staff, management, and external stakeholders. Experience in preparing
migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform integrity. Providing different levels of support, managing incidents, and ensuring continuous operation of suppliers, and users to maintain service quality and manage relationships. NB: By applying for this role, you Min. 6 years working experience in IT Service management. Team-Player (working in an international environment administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow
2019, in order to implement Privileged Account Management (PAM) across GROUP IT, that deals exclusively applications. As part of the Privileged Account Management Infrastructure Rollout Team, you will work on into Privileged Access Management. Working with the Privileged Account Management Core Team in order to Field of Identity and Access Management and Privileged Account Management. Keep documentation up to date experience specifically with Privileged Access Management (PAM) solutions, such as CyberArk, BeyondTrust