the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery Delivery Manager (SDM) is responsible for the service relationships with one or more customers and is accountable improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal Take full responsibility for any in scope monthly service / project reviews and identify opportunities for
This position will be responsible for activating services on the fibre network and assist with network administration administration. Implement network and service activations and restorations. Ensure that the network diagrams Layers (e.g. SDH, OTN, MPLS, DWDM). Ensure that services and networks are handed over accurately and timeously Has automated provisioning/reporting of network services and capacity. Has implemented PNI/LNI systems
improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery enhancements. Understand the interrelationships of services including Systems, Security policy and Core ICT raising the team's overall acumen. Work with service provider partner to ensure the proper level of and quality are executed within the contracted services. Understand the approach required to influence
improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery enhancements. Understand the interrelationships of services including Systems, Security policy and Core ICT raising the team's overall acumen. Work with service provider partner to ensure the proper level of and quality are executed within the contracted services. Understand the approach required to influence
infrastructure is acquired and deployed to provide IT services while reflecting on the challenges within various our delivery. The daily objectives of delivering service and software solutions to the business within required tasks: T ake overall responsibility for the IT service delivery. Ensure successful planning and deployment purchasing of IT hardware, software, and support services. Take responsibility for the construction, monitoring of service, cyber security , and disaster recovery R esponsible for managing external IT services, suppliers
high-availability of platform infrastructure, including services, virtual machines, and specific databases (e.g cost-effectiveness Maintain, advance and optimise AWS service usage Maintain and troubleshoot Kubernetes clusters role will bring a strong understanding of AWS services and networking. You should be proficient in Kubernetes Terraform is desirable. Strong understanding of AWS services and networking (e.g. ELB, S3, WAF, EC2, CloudTrail
solutions, with a strong emphasis on Azure cloud services. Ensure the security, availability, and performance relationships, contracts, and service level agreements (SLAs) related to infrastructure services. Monitor infrastructure management, with a strong focus on Azure cloud services. Proven leadership skills with experience managing
XML Red Hat Enterprise Linux SOAP web services RESTful web services Full understanding of the TCP and HTTP
Word, Excel, Access, Internet, Email) Divisional service offerings Budget forecast assumptions Business writing Capacity planning Change management Client service strategies Communication Strategies Research methodology
Word, Excel, Access, Internet, Email) Divisional service offerings Budget forecast assumptions Business writing Capacity planning Change management Client service strategies Communication Strategies Research methodology