The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions Understand and document issues and challenges faced by internal staff in transitioning to the new process as well
Analysis and Resolution Improve Efficiency Improve Internal Customer Satisfaction Levels Product Support Management users - training and implementation Manage international roll outs of new systems Generate new ideas Train users on systems and products Maintain international users at same level/version as SA Manage the team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with with a Tier 1 manager. Overseeing internal applications and spearheading the management of the SIM department
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
and Service technology platforms across “sites” estate to maximize service delivery of IT services to customers and maximize productivity to “”sites”” internal business services. The OSE will be assigned specific
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Responsibilities: Technical Design of the Managed Data Estate / BI Solution Planning and dependency management
within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office maintenance of preferred suppliers per region Liaise internally with relevant stakeholders, providing feedback
within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office maintenance of preferred suppliers per region. Liaise internally with relevant stakeholders, providing feedback
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