Role purpose of this role is to maintain and support the Experience Design Tool (Cemantica) and the Experience Measurement and Orchestration Tool (Qualtrics) to guarantee their availability, scalability, and sustainability, in alignment with the company's business strategy. Responsibilities Monitor
Integration Services (API) Manager that oversees and supports all development efforts within external application services into their current enterprise integration services platform. We are currently teams to meet the needs of our growing business customers.
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A understanding of financial platforms and data services is critical to this role.
 integration, API Management, API Security, Enterprise Service Bus (ESB) and other core integration infrastructure
of cloud configuration/s
IT continuum. We are looking for a Systems Administrator to join the team on an initial 12 month contract that the production / service delivery meets set objectives as per the Service Level Agreements (SLA's)
shooting. Therefor needs to be technically strong and customer orientated.
Operational Management: Oversee all aspects of the customer service center's operations, including staffing, resource and performance standards to ensure high-quality service delivery. Monitor key performance indicators (KPIs) drive process improvements. Maintain a focus on customer satisfaction and work to resolve escalated issues in a timely and effective manner. Training Administration: Develop and administer training programs for Requirements: Bachelor's degree in business administration, management, or a related field. Proven experience
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high-availability of platform infrastructure, including services, virtual machines, and specific databases (e.g cost-effectiveness Maintain, advance and optimise AWS service usage Maintain and troubleshoot Kubernetes clusters role will bring a strong understanding of AWS services and networking. You should be proficient in Kubernetes Server administration will be essential, as well as your proficiency in Windows server administration. A Terraform is desirable. Strong understanding of AWS services and networking (e.g. ELB, S3, WAF, EC2, CloudTrail
business objectives and delivering exceptional customer services. · Experience in directly delivering large large IT transformation programs to customers · Involvement in co-creating technical solutions, project implementation Experience in Banking, Financial Services and Insurance domain customers · Experience working as a senior senior client/account management in a professional services/consulting organization to include managing an Experience in Banking, Financial Services and Insurance domain customers · Experience in directly delivering
equivalent Minimum of 15 years' experience in the services Industry Minimum of 10 years' facilities management record of excellent internal and external customer service Successful team builder with people management integrity, diligence, charisma, innovation and customer-service attitude and projects a professional appearance/demeanor appearance/demeanor to inspire confidence in our customers Plans and prioritizes operational demands, very Stakeholders. Continually focus on building strong customer relationship while ensuring resources are fully