configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create knowledge base articles to assist users in self-service issue resolution. Software and Application Support:
My client based in Cape Town (Northern Suburbs) is currently looking for a Field Service Engineer to Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed support diagnosis and support for output device services Contribute to the end user knowledge base Escalating Team Viewer Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA installation and repairs Reporting and administration Services knowledge Problem tracking tool Technologies Competencies
About our Client: Our client is a leading global provider specialising in data analytics and digital digital solutions, offering comprehensive services across diverse industries. Operating worldwide, they are fostering innovation and efficiency, empowering clients to unlock new opportunities and reach their full full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions Manager will take over transitions of specific client engagements as the lead when opportunities translate
configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create knowledge base articles to assist users in self-service issue resolution. Software and Application Support:
the IT Service Delivery management team whose mission is to provide uninterrupted client services and IT other IT service management processes, functions, and overall IT service delivery. Service Management processes and support the operation of end-to-end IT services delivery and management processes. Build documentation timely basis. Design and implement a continual service improvement process for Problem Management. Configuration and templates. Define and control components of services and infrastructure and maintain accurate configuration
About our Client: Our client is a leading global provider specialising in data analytics and digital digital solutions, offering comprehensive services across diverse industries. Operating worldwide, they are fostering innovation and efficiency, empowering clients to unlock new opportunities and reach their full potential. About the Role: This is a business and client-facing role ensuring seamless Digital Transformation business client IT teams. Essential Functions: End-to-end owner of key accounts from an IT service delivery
business requirements enabling superior customer service Provides leadership and supervision to a highly met across accounts Drives high client satisfaction by managing service levels situations and providing industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and
business requirements enabling superior customer service Provides leadership and supervision to a highly met across accounts Drives high client satisfaction by managing service levels situations and providing industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and
Reference: JHB000558-Tshid-1 Our client in the Telecommunications sector requires an Project Manager project from gestation to termination using the client's project methodology MVNO (Mobile Virtual Network one project at a time Integrate as part of the client's Project Management Team Working well with people will be very beneficial. These project management services must interact with and manage the following areas: Management Configuration Management Service Level Management Service Catalogue Management Communications
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software DESCRIPTION: An exciting opportunity to join Our Client as an IT Operation Manager, reporting to the Head supporting all technology operations, driving service improvements in technology systems and processes