driven and experienced Service Desk Team Leader to lead and inspire our team in providing exceptional and external customers. You will be responsible for the smooth operation of the service desk, ensuring agreed-upon service level agreements (SLAs) and deliver a consistently high-quality service Team Leadership Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and objectives for the team, delegate tasks effectively, and monitor progress. Motivate and develop team members through
has to operate within the scope of products and services that were put in place years ago and are slow regional team. Then this role may be for you…. Our client who is a Top Tier Financial Services Employer a Regional Team Leader/Manager for their Business Banking clients in Pretoria. As the Team Lead you will experienced leader with good technical knowledge of all Business Banking products and services. Let's chat
Lead the Food Applications team within R&D, ensuring exceptional customer support and driving innovation Responsibilities - Team Management : Develop and motivate the application team, oversee budgets, and quality. - Customer Support: Collaborate with sales and technical teams to support customer needs and
an experienced Implementation Project Team Leader to join our team. The successful candidate will be responsible implementation initiatives, managing our client teams, developing project plans, ensuring successful project and managing project budgets and timelines. Lead teams per client for fulfilling contractual obligations project tracking logs. Coordinate cross-functional teams and drive collaboration and communication. Identify Ability to work effectively with cross-functional teams. Ability to effectively manage project budgets and
quality management experience in a Call Centre environment to join their team on a 3 year contract.
The contact centre service will support the channels below (and any other support (both inbound and outbound).
job applications from passionate and hard-working team players who want to be part of our ever-growing application. Provide support to customers via Live Chat and Emails Guide customers through the site and/or mobile the various services and products offered Drive brand loyalty through a personalised customer experience escalate issues to internal teams Delivers prepared scripts to welcome new customers and explains promotions process to customers Liaises with other departments (e.g. trading; finance) to ensure customer queries are
Lead and oversee a team of Platforms/End-User Workspace engineers who are responsible for delivering Computing and Microsoft 365 service architecture, service design, service management and configuration the associated risks in regard to IT assets and services. Ensure that the IT infrastructure is reliable Coordinate with other IT teams and vendors to deliver high-quality IT services and solutions. This is what enforce IT policies and procedures for the platforms team Plan and execute Platforms projects and initiatives
Are you a skilled leader with a passion for technology and a track record of delivering successful ICT Senior Application Team Leader to lead our team of application developers and drive on exciting projects, collaborate with a diverse team of professionals, and contribute to the success
Lead the Food Applications team within R&D, ensuring exceptional customer support and driving innovation Responsibilities - Team Management : Develop and motivate the application team, oversee budgets, and quality. - Customer Support: Collaborate with sales and technical teams to support customer needs and
clients' needs are addressed. Help improve client service and IT systems and processes enhancements. Coding upgrades and client relationship management Part of team responsible for setting of strategic objectives process for IT business as well as development teams in Web, GUI and Mobile Make sure compliance, software should be among your skills. SQL Server Reporting Services and HTML5 / mobile technologies Silverlight, Workflow/Business design and Bootstrap) Microsoft Web stack (WCF/Web services, razor, ASP.net, MVC, C#, VB.net, IIS, Web API)