year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
adaptability to different personality types 1 year call centre experience in the igaming sector .
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
effectively assist customers telephonically with general and specific queries, by providing a consistent unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service with general product queries Contact customers to provide installation and training Outbound calls to customers / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
business forward. They are currently recruiting for a General Manager to oversee all operations, drive strategic
The services of a Senior Developer are required in the Western Cape to align and build capabilities and services in line with strategic projects and architecture. IT-related qualification, preferably a degree or diploma C# .Net 3.5 SQL Server 2008/2012 Modern JavaScript libraries – AngularJS, Angu
Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate shift workers, including issues promptly Managing and co-ordinating shift workers effectively to ensure continuous coverage Taking
About As the Operations Manager for our Interior Design company, you will play a pivotal role in ensuring the smooth functioning of various operational aspects of our business. You will be responsible for overseeing and optimizing processes to enhance efficiency, productivity, and profitability. Thi
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction