Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
have excellent time management skills . You will need to be able to manage your time effectively to ensure
the lives of millions. We exist to genuinely be a part of our customer's lives and we are passionate about customers. WFM department & HR Analytics we are part on the shared services I HR, we look after all stores Distribution centres, Financial Services and the bash team. A Workforce Management Real Time Analyst is in short term to real time basis. WFM RTA is responsible on hands on and real time suggesting, implementing multiple portfolio of store staff short term and real time scheduling needs, clocks and business requirements
the lives of millions. We exist to genuinely be a part of our customer's lives and we are passionate about customers. WFM department & HR Analytics we are part on the shared services I HR, we look after all stores Distribution centres, Financial Services and the bash team. A Workforce Management Real Time Analyst is in short term to real time basis. WFM RTA is responsible on hands on and real time suggesting, implementing multiple portfolio of store staff short term and real time scheduling needs, clocks and business requirements
adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Reports must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
team