unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service product queries Contact customers to provide installation and training Outbound calls to customers to / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract HEAT) or similar ATS systems.
The contact centre service will support the channels below (and support (both inbound and outbound).
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) think we're some of the best in the business. Contact us to see how we can help you achieve your goals Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) think we're some of the best in the business. Contact us to see how we can help you achieve your goals
Reference: HC003402-Retla-1 Purpose To lead the Data Centre Infrastructure and Cloud Computing Solutions team with full end-to-end solutions, including Data Centre Infrastructure design and build, Private, Public Sizwe governance model. Experience Required: Data Centre's Infrastructure and Hyperconverged technologies to the collection of this portfolio. To apply contact: retlahumankindgroup.co.za R 1080000
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant Applicant must have relevant qualifications, contactable references, at least 4 years experience, and a clear
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
Assurer to work at a call centre. Applicant must have relevant qualifications, contactable references, at least
Management Team, Merchants Department, Impacted Call Centre Agents.