channel would be your priority. • Creating support tickets and tasks on SAP facilitating the management of on escalations within Service Level Agreements • Attend to technical and software related queries raised
will include routing of tickets, following up, escalation and closing of tickets after customer agreement
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
candidates applying - Ensure that all calls and tickets are answered and resolved within the Company SLA check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This is a client-facing
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
foundation data validation) Integration reporting (e.g. ticket status alignment) Conduct runbook automations (e
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
changes, new functions and bugs compiled. • Request ticket updated according to status. • All relevant code relationships with relevant people maintained. • RT(ticketing system) system maintained. • Knowledge is shared
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide