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processes, including incident, change, and problem management Experience with project management and/or
Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Management (IM), Change Management (CM), Problem Management (PM) ITIL process knowledge and work experience
Incident Management Assisting with Incident and Problem management by identifying and reporting re-occurring causes as well as problem re-occurrences, in order to assist with Incident management. Utilising various Certificates Strong Communication Skills Problem solving Skills Time Management Skills Quality management skills
Command the realms of Incident, Change, and Problem Management with finesse. Plan and execute maintenance
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
with ITIL processes (Incident, Change and Problem management) - Plan and execute maintenance tasks (change Experience with ITIL processes (Problem, Incident, Change management) WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES
requirements. User support via Incident/Problem/Change management Preparation of system/technical documentation
providing solutions to business problems, developing project plans and managing project execution to ensure
providing solutions to business problems, developing project plans and managing project execution to ensure