Telephone Support Replace faulty devices. Provide 1st line support of telephone infrastructure. Asset Management requests. Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting Provide
company superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact for
your will provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing
resolution and troubleshooting, 1st and 2nd line / level ➢ Provide 24 x 7 support or during your shift ➢ Provide