Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
accredited as an assessor and moderator by the MICT SETA RESPONSIBILITIES: Design and deliver effective training
accredited as an assessor or moderator by the MICT SETA RESPONSIBILITIES: Develop and deliver engaging training
systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done daily NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported fault has been identified. (Area visit). ➢ Wire Centre Visits: (Make sure you have knowledge of the locations) asset tags ➢ To do troubleshooting by visiting wire centre or location where fault has been reported or identified
Cybersecurity vendor certification. Accreditation by MICT SETA. Having the certifications below would be advantageous
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional Testing two years practical work experience on HP Quality Centre test tool. Qualifications Relevant IT degree /
the Charging, VAS, CRM, Self Service, Portal, Call Centre and Business information systems space Any Project