Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
offer insight into the performance of the Contact Center. • Write SQL queries and procedures to pull data • Analyze customer touchpoints with the Contact Center • Identify trends and patterns in the customer behaviors • Make data backed recommendations on Contact Center programs • Manage cross-platform reporting and
infrastructure, ensuring seamless operations for our call center supporting English and Spanish customers. While troubleshoot IP PBX systems. Manage extensions, call routing, voicemail, auto-attendants, and other PBX
team, focusing on achieving team KPIs by answering calls and resolving tickets. Log and update all queries Microsoft 0365, Microsoft Endpoint Manager admin center, Apple and Android products, and printing solutions
and managing a 24/7 video surveillance command center. The candidate should have working knowledge of
management of a 24/7 video surveillance command center. Integrate VMS software with AI video analytics
Apply now to be part of our team overseeing data center/server farm security and integrity. ITEngineer
in a similar role; financial services, contact centers, or debt collection experience is a plus Expertise
you’ll do: