Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Matric A / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an
and managing a 24/7 video surveillance command center.
and managing a 24/7 video surveillance command center. The candidate should have working knowledge of
management of a 24/7 video surveillance command center. Integrate VMS software with AI video analytics
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
(Firewall). Emergency after hours support if a VIP calls.
Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians
Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
Contact Garth Zoutendyk on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities