customer success by guiding the team to solve technical problems
ready to make an impact, exceed SLAs, and turn technical queries into solutions, your moment is now. Join Management Tool 4Me Technical Support and Escalations Provide hands on day-to-day technical support for team Building on KMDB and Documentation Reporting Compile technical standard operating procedures for all known errors Leadership based on user feedback and technical observations. Admin and technical assistance for ADHOC Infrastructure quality customer service. We provide hands-on technical support, training, and point-of-contact services
minimum of two years related experience, and a IT/ technical qualification would be an advantage.
Service Bulletin guidance face to face.
- Technical skill up with ride along by FTC's with technicians Reporting on Technical skill level of technician and gap analysis for improved technical ability.
- Bulletin guidance face to face.
     - Technical skill up with ride along by FTC's with technicians Reporting on Technical skill level of technician and gap analysis for improved technical ability.
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strategy, roadmap, backlog, and support, ensuring technical excellence, reliability, and usability with a strong orientation to delight our users, ensuring technical excellence and user satisfaction. You will be impact, apply now. W hat You'll Do: Technical Outputs: Technical Management Responsible for each phase the support/post deployment process. Maintains technical understanding and in-depth product as well as roadmap, and backlog. Ensure technical excellence and reduce technical debt of the products you own.
assisting the IT and IS support personnel in solving technical problems when required. The comprehensive documentation documentation of new and existing systems at a technical level development of services, reports, and applications
be responsible to resolve or escalate users' technical issues in a prompt and professional manner. Responsibilities and second line technical support role Strong problem solving ability in a technical environment Strong
be responsible to resolve or escalate users' technical issues in a prompt and professional manner. Responsibilities and second line technical support role Strong problem solving ability in a technical environment Strong
mission will be to drive proactive and efficient technical development for our groundbreaking App. You''ll
Technical Skills:
Manager Requirements: Grade 12 B Com/Relevant Technical Qualifications / Diploma Management Qualification experience provides a deep understanding of the technical aspects of the role. Management Experience : Experience managing customer expectations. Technical Expertise : In-depth technical knowledge of IT systems, networking