Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of
Backups for Systems are performed
* Maintain/Repair equipment, including Printers &
Scanners
Comfortable providing stellar customer support over the phone. Above all, you embody strong business ethics. Salt
where and when necessary. Troubleshoot and assess repairs of Windows PCs and/or computer assembly. Troubleshoot laptops and coordinate with service providers for repairs. Provide technical support to the Theatre and Fine
server/network related upgrades, installations & repairs Schedule downtime and negotiate with vendors to
server/network related upgrades, installations & repairs
Schedule downtime and negotiate with vendors
support to customers via various channels such as phone, email, Freshdesk support tickets • Ability to provide
Connecting devices to the network Troubleshoot and repair technical desktop issues On-site or remote connection
testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and