Pretoria
Negotiable
a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment
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Pretoria
Negotiable
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
Storage experience in both
of SLAs.Technical Documentation.Call Management.Strong Communication Skills
demands: Rack and stack IT equipment at the Data Center, such as switches, Servers, and others.Travel:
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Pretoria
market related Monthly
management software, such as Test Link or Quality Center.
Experience with test automation tools
life-cycle management software, such as Jira or Quality Center. Personal Profile:
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Recru-itSouth Africa
management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced
life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion
management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced
life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion
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Pretoria
Market related Monthly
Maintain accurate records of service calls, repairs, and parts inventory.
Customer
Travel within Pretoria to attend to customer service calls and support.Requirements
Pretoria
archiving tasks.
Perform periodical backup of Call centre system configuration if changes do occur
is in proper working order.Oversee all Call Centre telecoms needs and advise accordingly. Verifies
systems. Knowledge of state-of-the-art call centre software. Knowledge of premise cabling
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Pretoria
Negotiable
outage
Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service
Managing remediation of calls within client defined SLA.Ensure that no calls are over 10 working
Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly
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Menlyn
support
Interaction with clients through meetings, calls and emailsReceiving, troubleshooting, resolving
the analysis and resolution of Production Support callsRaising Change Requests (CRs) and writing
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Pretoria
MR Monthly
comfortable managing and provisioning computer data centers through machine-readable definition files.
Scripting
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IntellistaffSouth Africa
comfortable managing and provisioning computer data center's through machine-readable definition files. Scripting
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