customers through the site and/or mobile phones and assist them in using the various services and products communicated accurately and that their expectations are managed at all times. Building a strong, in-depth product adaptability to different personality types 1 year call centre experience in the igaming sector .
DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident responsible to manage and coordinate incidents and requests from initiation to completion. The Call or Incident A Service Desk Agent is responsible for the management of incidents and requests in order to achieve extends to the management and coordination of a request until total closure. Adherence to call lifecycle processes behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all Requirements: Minimum 6 - 10 years in managing IT Asset Management of large client relationship (800Seats) Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all
services, card personalisation and issuance, credit management software as well as debit and credit card payment successful candidate will be responsible to effectively assist customers telephonically with general and specific unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service system Assist with merchant queries telephically Assist with billing and settlement queries Assist with
implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment.
The role involves collaborating practices to support the organization's data centre operations.
DUTIES AND RESPONSIB data centre infrastructure, equipment, and systems.
Design, plan, and implement data centre infrastructure scalability, redundancy, and fault tolerance in the data centre architecture to support business growth and continuity
/>To manage onsite reviews and desk base monitoring as well as to oversee the role in assisting the FSB
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
compliance environment and 1 year in the role of managing othersKnowledge and Skills
ples of project management
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives