To ensure the effective management of all aspects of the campaigns to ensure service delivery against customer experience, quality, and compliance measures. Manage an effective Communication model to ensure all their impact on it. Motivate and manage performance of Operations Managers within the account to ensure delivery monthly forecasts and agree targets with Operations Managers ensuring alignment to customer requirements. Compile Compile monthly reports with Operations Managers and address areas of improvement Engage with client
Senior Change Manager to work for contract role in Cape Town The role of the Senior Change Manager includes change management program. Engage with senior leadership and executives to gain buy-in, also manage other other change management practitioners. Apply a structured methodology and lead change management activities activities. Apply a change management process and tools to create a strategy to support adoption of the changes responsibilities may include: Complete change management assessments. Identify, analyze and prepare risk
financial performance and identifying areas for growth. Manage the day-to-day client relationship at operational Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver years' experience in contact centre operational management and strategic planning with a proven track record record of achievement. Effective leadership and management of people, building and developing teams with focus on coaching and improvement. Organises and manages time effectively to meet commitments. Can recognise
operations or a consulting role o Applies supply chain management knowledge, solves problems in the supply chain Proven track record of leadership and team/project management o The ability to inspire, motivate and direct of team members towards a desired objective o Manages performance of team members. o Provides performance Imperial/Resolve • Thorough understanding of financial and management accounting • Exceptional analytical skills • technical writing skills • Project and stakeholder management experience • Comfortable working under pressure
Requisitions from Hiring Managers: Nursing recruiters collaborate closely with hiring managers to understand their their staffing needs They manage job requisitions, ensuring timely recruitment to meet staffing requirements
Requisitions from Hiring Managers: Nursing recruiters collaborate closely with hiring managers to understand their their staffing needs They manage job requisitions, ensuring timely recruitment to meet staffing requirements