Customer Service Coordinator URGENTLY needed for a mining and cranes division based in Durban.
Reference: PTA007344-Shell-1 Customer Service Coordinator URGENTLY needed for a mining and cranes division Technical Advisors Handling of service requests. Arranging of service attendances Planning of engineer commissioning jobs in the area of the service station Assist Head of Customer Service with HR Planning Working according procedures and instructions Commercial control of Service contracts Operational planning and maintenance (weekly, monthly, annual, etc.), Asset control for Service department, including Asset count, Tool container
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate and liaise directly with all service providers to ensure optimal service is given at all times and problems
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate and liaise directly with all service providers to ensure optimal service is given at all times and problems
various service departments within Excellerate Services and Group level External – Customers / Prospective Prospective Customers / Evaluation Committees
various service departments within Excellerate Services and Group level External – Customers / Prospective Prospective Customers / Evaluation Committees
well as with physical paperwork
Daily administrative functions i.e. typing, phone calls, client queries, diary, and all other related secretarial
coffees, stationary) Petty Cash Facilitating service providers for building maintenance Updating company internal insurance General office admin and support Customer Invoicing, statements, and collections and debtors
electronically as well as with physical paperwork Ensuring customer satisfaction Requirements: Must be able to use confidently via the telephone and on email Customer service driven and going the extra mile Apply: re