kitchen equipment supplier seeks an experienced call centre Agent to join their Team. The post is largely more taking active calls. This post is based in Jhb South. Duties include > Call Centre duties > logging logging of service calls > opening job cards, reports, etc. > completing quotations. The ideal Candidate multitask. Please quote CENTRE/SUPPORT The post Call Centre Support Agent appeared first on freerecruit
We are seeking a dynamic, articulate, and self-assured individual to join a big and bustling Car Rental Empire. Your duties will include handling bookings, walk-ins, upselling additional services, resolving issues, providing extensive customer service to local and foreign clients, managing administr
Johannesburg has a permanent opportunity for a Designated Agent in Johannesburg PRIMARY PURPOSE To monitor and enforce on establishment compliance and submit to Chief Agent for review Prepare inspection report from IT System comply prepare a case file and submit to the Chief Agent Monitor arbitration process and present testimony reports on inspections conducted and submit to Chief Agent on a weekly basis Provide advice and information on various outcome for submission to the Chief Agent and file accordingly Key Performance Indicators
Johannesburg has a permanent opportunity for a Designated Agent in Johannesburg PRIMARY PURPOSE To monitor and enforce on establishment compliance and submit to Chief Agent for review Prepare inspection report from IT System comply prepare a case file and submit to the Chief Agent Monitor arbitration process and present testimony reports on inspections conducted and submit to Chief Agent on a weekly basis Provide advice and information on various outcome for submission to the Chief Agent and file accordingly Key Performance Indicators
telephony systems within the call centre to optimise call campaigns and Agent productivity Changing of dial Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly recycle rules once a week to confirm all correct • Agent and Supervisor Administration on CIC • Daily adherence 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
years experience working in a tourism or travel call centre
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
admin with adjustments on the system