upselling additional services, resolving issues, providing extensive customer service to local and foreign
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment
appointments, and events.
Customer Service Agent, Midrand, Johannesburg. Company Name: Industrial Web Technologies. A Contract for an Administrator/Customer Service Agent required for the handling of customers and administration of position. Call Centre experience would be a bonus. The position entails taking calls from customers and making the required skills. Must be open-minded, customer service oriented, focused on details and pedantic
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
/>Follow up with customers on quotes sent and not yet accepted
Technical Call Centre & General
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality required Follow up with customers on quotes sent and not yet accepted Technical Call Centre & General Admin reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality required Follow up with customers on quotes sent and not yet accepted Technical Call Centre & General Admin reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders orders (automatically speeding up service).
     - Support in rolling out of SSA Standard overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
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/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
relationships.
Customer Service Orientation: Proactively developing customer relationships by making
understand the customer (both internal and external); anticipating and providing solutions to customer needs;
needs; giving high priority to customer satisfaction.
Flexibility: Able to adapt to constantly changing
We are looking to recruit a Mail Service Assistant to work within our Group Facilities department. The Dry Cleaning Accept and Document Payment for the service. Liaise with the Dry Cleaning collections team equipment and software relating to the mailroom Customer Service experience Good understanding of SLA's and dealing with customers Must be able to work competently under pressure Must be service oriented. Must
quotations as per RFQ's received from the Field Service Engineer. Ensure correct pricing quoted per modality Follow up with customers on quotes sent and not yet accepted. Technical Call Centre & General Admin: reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer Team if no response/feedback received. Monthly service planning with the Technical team and sub-distributors weekly job/invoice tracker. Distribute weekly service/repair schedule. Dealing with Agents, Sub-Distributors