conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
Proven experience as front desk representative, agent or relevant position Familiarity with office machines
following: Client Sales and Services - Answering calls and face to face clients Ordering stock, stationary
following: Client Sales and Services - Answering calls and face to face clients Ordering stock, stationary
Must have the ability to capture data, answer calls and process invoices / cash ups. Experience on Microsoft
of return stock/stock control.
role is extremely varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts
role is extremely varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts
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consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support