knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
Inventory levels and pricing according to BU requirements Key responsibilities for this position include Collaborate on developing e-commerce customer experience and operational plan to support business objectives inventory levels and pricing as per PM & SH requirements for all products Syndicate relevant e-commerce Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment,
knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
management, and ensuring an exceptional customer experience across all channels. As a member of the leadership consistent and compelling brand image Enhance customer experience by implementing innovative and customer-centric marketing strategy to ensure a seamless customer experience Lead multi-channel and campaign marketing efforts ideally an MBA Minimum of 10 years of marketing experience, with at least 5 years in a senior leadership strategically and make data-driven decisions Experience in managing budgets and optimizing marketing
maintenance (advantageous, but not required) Minimum of 3 years of experience in social media and digital marketing
management, and ensuring an exceptional customer experience across all channels. As a member of the leadership consistent and compelling brand image Enhance customer experience by implementing innovative and customer-centric marketing strategy to ensure a seamless customer experience Lead multi-channel and campaign marketing efforts ideally an MBA Minimum of 10 years of marketing experience, with at least 5 years in a senior leadership strategically and make data-driven decisions Experience in managing budgets and optimizing marketing
Skills Experience in Marketing automation tools - Eloqua or similar. At least 5 years experience in similar SMB markets. Experience with research methods using data analytic software. Experience in developing environment. Salary / Package Negotiable depending on experience Benefits Provident fund, medical aid, cell allowance
Industry: Pharmaceutical Location: JHB Equity Requirement: EE To oversee and manage all aspects of the of commercial leadership the OPEX (cost centres, profit centres, Advertising TT, allocated A&P) for marketing Key Requirements Business / Marketing Degree 10 years OTC pharmaceutical and FMCG experience Proven Proven experience as a Marketing Manager in the pharmaceutical industry, with a track record of successful MP/MM Supporting documentation required: Comprehensive CV Copy of Matric Certificate Copy relevant tertiary
Industry: Pharmaceutical Location: JHB Equity Requirement: EE To oversee and manage all aspects of the of commercial leadership the OPEX (cost centres, profit centres, Advertising TT, allocated A&P) for marketing Key Requirements Business / Marketing Degree 10 years OTC pharmaceutical and FMCG experience Proven Proven experience as a Marketing Manager in the pharmaceutical industry, with a track record of successful MP/MM Supporting documentation required: Comprehensive CV Copy of Matric Certificate Copy relevant tertiary
of commercial leadership the OPEX (cost centres, profit centres, Advertising TT, allocated A&P) for Laws i.e. Pricing / Marketing ROI – Promotions Requirements: Tertiary Qualification: Business / Marketing 10 years OTC pharmaceutical and FMCG experience Proven experience as a Marketing Manager in the pharmaceutical