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excellent customer service? If yes, then this job could be for you Delivering goods to all our customers in operation Providing great customer service and efficient deliveries to our customers. Must have valid drivers You must have excellent time management skills. Customer service experience is essential. Must be Professional
excellent customer service? If yes, then this job could be for you Delivering goods to all our customers in operation Providing great customer service and efficient deliveries to our customers. Must have valid drivers You must have excellent time management skills. Customer service experience is essential. Must be Professional
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
way and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
benchmarks. Must understand customer credit management Must have customer relationship management skills
benchmarks. Must understand customer credit management Must have customer relationship management skills
communication skills for coordination with dispatch and customers.
Physical Requirements:
beneficial relationships with all service providers. Customer queries/complaints – Managing all internal and
beneficial relationships with all service providers. Customer queries/complaints – Managing all internal and