accurate processing.
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements requirements for delivery services and include their requirements in company internal procedures and measures
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements requirements for delivery services and include their requirements in company internal procedures and measures
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment
transport fleet vehicles are properly maintained and serviced Identify operational issues, potentail problems submitted on a weekly basis Customer care Provide exceptional client service and continuously follow up up Engage with current customers on a regualr basis to strengthen the relationship SAP Knowledge is a Problem solving and analytical abilities Customer centric and service orientated Must be able to function tracking of delivery vehicles Ensure all site and customer objectives are achieved. Neg.
transport fleet vehicles are properly maintained and serviced Identify operational issues, potentail problems submitted on a weekly basis Customer care Provide exceptional client service and continuously follow up up Engage with current customers on a regualr basis to strengthen the relationship SAP Knowledge is a Problem solving and analytical abilities Customer centric and service orientated Must be able to function tracking of delivery vehicles Ensure all site and customer objectives are achieved. Neg.
Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great
learn
Reliable
Energetic
Excellent customer service skills
Excellent English communication
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed