accurate processing.
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excellent customer service? If yes, then this job could be for you Delivering goods to all our customers in operation Providing great customer service and efficient deliveries to our customers. Must have valid drivers must have excellent time management skills. Customer service experience is essential. Must be Professional
excellent customer service? If yes, then this job could be for you Delivering goods to all our customers in operation Providing great customer service and efficient deliveries to our customers. Must have valid drivers must have excellent time management skills. Customer service experience is essential. Must be Professional
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment