accurate processing.
in accordance with Customer Service Level Agreements whilst ensuring that all Health and Safety Regulations Regulations are met. -Housekeeping: Daily walk-through entire warehouse by all team members to ensure safe Picked / Packed / Closed in accordance with client Service Level Agreement (SLA). -Receipts: Ensure pre-alerts before the receipt is Closed. Maintain and support Health and Safety policies, standards, and principles Ensure that service suppliers to the function are not exposed to hazards to their health and safety.
in accordance with Customer Service Level Agreements whilst ensuring that all Health and Safety Regulations Regulations are met. -Housekeeping: Daily walk-through entire warehouse by all team members to ensure safe Picked / Packed / Closed in accordance with client Service Level Agreement (SLA). -Receipts: Ensure pre-alerts before the receipt is Closed. Maintain and support Health and Safety policies, standards, and principles Ensure that service suppliers to the function are not exposed to hazards to their health and safety.
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • motivated and productive Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • motivated and productive Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when Operations Manager for work required. Ensure workplace health and safety requirements are met. Plan the arrangement respond as required with other departments and customers. Ensure clear understanding of all issues like and assist with installations and maintenance services In-house Maintenance Repairs Any Admin that will
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis accurate recording
Management of safety, health, environment and quality
Manage housekeeping