cancellations with appropriate e-mail follow-up to customer and relevant Trade Manager, where applicable. years of Shipping Experience 3 years of client services experience in similar environment Skills Good Display a high level of attention to detail. Good customer orientation Planning and Organisation skills
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements requirements for delivery services and include their requirements in company internal procedures and measures
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operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO check on customers and drivers. Skills Strong Excel skills & knowledge of other Microsoft Office Apps and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics code 8 driver's licence. Proficiency in Microsoft Office. SAP experience will be preferred. How to Apply:
transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations as needed.
Maintain accurate records of customer interactions and transactions.
Support with
degree Reliable means of transport to get to the office Willing to work rotational shifts (8am to 5pm, Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great degree Reliable means of transport to get to the office Willing to work rotational shifts (8am to 5pm, Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics code 8 driver's licence. Proficiency in Microsoft Office. SAP experience will be preferred. R 40 - Hourly
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics code 8 driver's licence. Proficiency in Microsoft Office. SAP experience will be preferred. R 40 - Hourly
degree
Reliable means of transport to get to the office
Willing to work rotational shifts (8am to learn
Reliable
Energetic
Excellent customer service skills
Excellent English communication
procedures