SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard the bond store. Ensure customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard the bond store. Ensure customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations as needed.
Maintain accurate records of customer interactions and transactions.
Support with
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
the best prices with unrivaled service delivery experience and customer satisfaction at its core. Load
the best prices with unrivaled service delivery experience and customer satisfaction at its core. Load
picking, packing, shipping, checking and loading customer orders and products; Participates in process-specific security and housekeeping protocols. Respects; customers, company, property and equipment; Proactive in
picking, packing, shipping, checking and loading customer orders and products; Participates in process-specific security and housekeeping protocols. Respects; customers, company, property and equipment; Proactive in
stakeholder management. High level of motivation, customer focus oriented, and a continuous improvement mentality