- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
DPO (Distribution Optimization Process)
Location: Springfield Industrial Park Professionally attend to clients arriving to collect orders. Checking
Industrial Park
distribution staff time keeping, leave roster and attendance. Ensure that drivers have valid PDE and are renewed
distribution staff time keeping, leave roster and attendance. Ensure that drivers have valid PDE and are renewed
all Functions of the department. Emails to be attended to and actioned timeously and if not for the intended
all Functions of the department. Emails to be attended to and actioned timeously and if not for the intended
coaching.
Manage daily time and attendance, and overtime.
Deal effectively