Key Responsibilities:
Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved senior management level. This role includes relevant media engagements coupled with providing operational capacity recovery rate and exceed the required customer service delivery standards of Tracker. Strategy Formulation the creation of a strategy to guide the Critical Services department as determined by the strategic objectives
background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and manage address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure suppliers and buyers Excellent Service Delivery - Deliver client services - Handle client enquiries and
loads, routes, fuel, overnight locations etc. Service Level Agreements are met between MacDonald's Transport that all equipment / machinery is serviced within the allowed service intervals and planned COF's updated staff under your control maintain high level of service to customers. Preparation and submission of leave
loads, routes, fuel, overnight locations etc. Service Level Agreements are met between MacDonald's Transport that all equipment / machinery is serviced within the allowed service intervals and planned COF's updated staff under your control maintain high level of service to customers. Preparation and submission of leave
handling, timely deliveries, and excellent customer service. This position requires strong organizational and other departments, such as logistics and customer service, to streamline operations. Monitor and maintain or delivery delays. Customer Service: Work closely with customer service teams to address customer inquiries improvements to enhance service quality. Collaborate with the customer service department to resolve escalated
handling, timely deliveries, and excellent customer service. This position requires strong organizational and other departments, such as logistics and customer service, to streamline operations. Monitor and maintain or delivery delays. Customer Service: Work closely with customer service teams to address customer inquiries improvements to enhance service quality. Collaborate with the customer service department to resolve escalated
Germiston is looking for the following vacancy. We service customers nationally and are looking for experienced Communicate trucks whereabouts. Truck daily plans. Service Providers: The Operations Supervisor/Analyst will the service providers on the following: Ordering of a service Completion of Payment to the service providers providers. Turn Around Time on service delivery Maintenance Responsibilities may include but e not limited limited to the following: Monitor Service Intervals on Trucks Tyre Management Mechanical workshops or mechanics