is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with products/services Own proactive processes: host webinars, assist with the curation of valuable content for clients
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.