Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type auditing calls, emails, and chats, conducting root cause analysis, and driving consistent quality assurance Responsibilities: Audit transactions to ensure quality standards; Create and update customer experience Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Perform tasks assigned by the supervisor to meet quality objectives; Requirements: Proficiency in MS Office
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
service levels.
• Demanding and time-sensitive call center environment
bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
base and a reputation for providing exceptional quality of service, outstanding development opportunities whatever your background, if you have the right qualities, we have a job for you. Beneficial skills: Executive