To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and outbound and lead the Contact Centre team Identify areas of development Coach and manage individual/team performance helpdesk reports Provide trend data analysis to team and management Minimum Requirements: Education:
operation of the campaign teams Respond to escalated customer and system issues from Team Leaders Continually Continually evaluate Team Leader performance and conduct regular quality assurance checks of calls and adherence client processes and procedures Ensure Agents and Team Leaders are paid according to Company incentive incentive and commission schemes Recruit new employees (Team Leaders) and ensure appropriate training of new employees monitor adherence to the Team Leader Operating Rhythm Management of the Team Leaders Provide daily direction
authority and requires continuous professional development. As a financial services professional, you will advisor profession requires continuous personal development through the attendance and completion of accredited
authority and requires continuous professional development. As a financial services professional, you will advisor profession requires continuous personal development through the attendance and completion of accredited
•Advance Rostering for staff •Ongoing Training and Development with staff •CCTV Investigations, putting together
•Advance Rostering for staff •Ongoing Training and Development with staff •CCTV Investigations, putting together
Communicating with the production and dispatch teams to ensure that the orders are completed on time
Communicating with the production and dispatch teams to ensure that the orders are completed on time
Compliance •Capturing of leave •Support operational team MINIMUM REQUIREMENTS: •Matric Certified •Grade C
Compliance •Capturing of leave •Support operational team MINIMUM REQUIREMENTS: •Matric Certified •Grade C