Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
the West Rand, is currently looking to employ a service controller to start immediately or as soon as possible possible. You will be required to take service calls, communicate these to technicians, keep cleints time to time depending on the workload. Attend to customer telephonic call or emails by understanding the corrective action that the client can take. Log customer problems and complaints in CRM system by creating of jobcards where repair services rendered is not covered by existing service contract with client Issuing
Gr12 Experience as a service advisor. Must be OEM compliant. • Strong knowledge of vehicle maintenance repair procedures • Excellent communication and customer service skills • Ability to work in a fast-paced environment
team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports Exercise discretion when dealing with customers who misuse the service and recommend appropriate training needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative
team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports Exercise discretion when dealing with customers who misuse the service and recommend appropriate training needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative
team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports Exercise discretion when dealing with customers who misuse the service and recommend appropriate training needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative
team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports Exercise discretion when dealing with customers who misuse the service and recommend appropriate training needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative
Printer Technician / IT Service Controller needed in a Large IT / Office Automation Company based in in Krugersdorp Johannesburg. Customer complaints Attend to customer telephonic call or emails by understanding Escalating customer problems that can not be addressed by client corrective action Log customer problems of jobcards where repair services rendered is not covered by existing service contract with client Capturing of jobcards for the upliftment of devices where customer contracts are terminated Capturing of jobcards
queries Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner High