customer satisfaction Meet/Exceed Sales target Go the Extra mile with customer engagement All other related
productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects team KPI stats • Daily monitoring and documented coaching of under-performers • Deep dive into root cause relevant stakeholders, if needed) • Weekly documented coaching/feedback on CLO's performance • Ensure JD, KPI SMART goals and objectives. • Manage, Motivate, Coach and Develop direct reports. • Celebrate success
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
customer experience • Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful personal lines Drive leads and service targets Coaching, quality and compliance Reporting and communication
to a team of service desk analysts; Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions; Identify and deliver training and development