Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible Customer Service or Key Account Managers •Assist with resolution of Debtors queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment events •Manage estimates estimates and advice Customer Service or Key Account Managers of deviations •Report directly to the Client
policies.
The Client Accounts Department is a dynamic and integral part of our organization, specializing in outbound responsibility is to engage with existing clients whose accounts are in default, assisting them in making payment payment arrangements and handling various account-related inquiries. We pride ourselves on delivering exceptional Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience
The Client Accounts Department is a dynamic and integral part of our organization, specializing in outbound responsibility is to engage with existing clients whose accounts are in default, assisting them in making payment payment arrangements and handling various account-related inquiries. We pride ourselves on delivering exceptional Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience
new lease agreements, including setting up Xero accounts, generating invoices, sending mandates, and ensuring interaction (15%): address incoming calls related to account queries with professionalism, escalate or transfer ensure all proof of payments are documented in Xero accounts Risk management (10%): proactively manage potential
Local/regional offices.
Problem deliveries, mailing accounts with futile trip charge.
Follow up on outstanding
respective regions as well as quotes done for non-account clients.
Run delivery reports by customer
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
Operational Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring
written communication skills
- Numeracy Accounting and Data analytics
- MS Office and PC literate
and/or intermediary service providers. Numeracy – Accounting and Data analytics Microsoft Access Sound knowledge