all customer queries are dealt with in an efficient manner and that a high level of client service is
Parcel Perfect.
2 - 3 years' previous customer service experience in a similar role in the logis
up on outstanding quotes.
Monitor/update customers on special shipments. Know truck arrival times
non-account clients.
Run delivery reports by customer as and when required by management.
Assist
purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject follow up specified list of Premier customers or to serve Select customers on “first come – first served”
ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and
/>Experience in handling ocean exports, customer service and front-office admin essential.
Your role
portions of A - Z for ocean exports, inclusive of customer service, as well as assisting with the reception duties
purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject follow up specified list of Premier customers or to serve Select customers on “first come – first served”
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps to provide product and service information to customers. Prepare customer service reports and checks, to to ensure effective and efficient admin operation. Update customer account/details with necessary information of our products, services, and policies to supply accurate information to customers. Contributes to working team effort to maintain high levels of service. Record customer interactions and follow up on pending
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps Cover Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet them processing, and confirmation of customer payment request. Onboarding new Customers on various internal systems
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
relations Manager Internally. Collecting and analysing customer data Tracking sales representatives activities meet customers needs. Handling customer complaints Overseeing the interactions between customers and key key team members, such as Customer Service Representatives Delegating sales enquiries and ensuring enquiries new customers. Help coordinate sales exhibitions. Collaborating with sales, marketing, customer service teams to improve the customer experience. Minimum matric 5 years experience in a Customer Relations role.
RedCat Recruitment is seeking a SERVICE ADVISOR for a well-established experience as a Service Advisor is essential.
Report to the Service Manager and and Foreman.
Welcome customers and capture the relevant information, assuring that client needs ordered, and bookings are made to suite customer.
Keep customers up to date about information on status
Handle queries / concerns of customers as per the customers concerned on a daily basis.
Make