Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is
down or are not running optimally; Continuous assessment of systems & reporting used and recommend efficient to be raised with the management team; Assess all operational requirements on an on-going basis
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familys year
that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
Working
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be reso
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
graduate and looking for work experience, then a call centre may just be the answer for you. In fact you will Express a keen interest in administration, contact centre and customer service Salary R 3500.00 per month and on-going training and support. The post Call Centre Learnerships – Entry Level appeared first on freerecruit