Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree decision-making skills Strong leadership and people management skills, capable of motivating and inspiring a
facilitative and flexible manner. To proactively manage all customer contact and ensure that service levels levels are achieved. Key Responsibility Areas To respond in a friendly, supportive, helpful and timely capture data for analytical reporting; Ability to manage and take responsibility for own time, workload
facilitative and flexible manner. To proactively manage all customer contact and ensure that service levels levels are achieved. Key Responsibility Areas To respond in a friendly, supportive, helpful and timely capture data for analytical reporting; Ability to manage and take responsibility for own time, workload
support through creation, engagement and lead management of clients digitally, telephonically and on the aligned to the brands onsite and in our catchment areas. This could be through activation days and themes
support through creation, engagement and lead management of clients digitally, telephonically and on the aligned to the brands onsite and in our catchment areas. This could be through activation days and themes
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
experience in a client services and relationship management role. Excellent verbal and written communication fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines.
experience in a client services and relationship management role. Excellent verbal and written communication fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines.
Responsible for issuing, editing, or deleting passcodes managing this account maintenance Working in a shared email email box Acceptance of booking requests Manage and being fully responsible for all bookings from inception