style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
customer satisfaction Meet/Exceed Sales target Go the Extra mile with customer engagement All other related
that agents meet performance targets, providing coaching and training to improve agent performance, and ensure targets are met.
productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects team KPI stats • Daily monitoring and documented coaching of under-performers • Deep dive into root cause relevant stakeholders, if needed) • Weekly documented coaching/feedback on CLO's performance • Ensure JD, KPI SMART goals and objectives. • Manage, Motivate, Coach and Develop direct reports. • Celebrate success
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise