Service Calls
Log incoming service calls with all required information (date, time, customer name, contact name, telephone number, address, machine serial and model number, etc.)
Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a man
Minimum requirements:
marketing campaigns to attract new customers. Help coordinate sales exhibitions. Collaborating with sales, marketing, customer service and operations teams to improve the customer experience. Minimum matric
campaigns to attract new customers.
marketing campaigns to attract new customers. Help coordinate sales exhibitions. Collaborating with sales, marketing, customer service and operations teams to improve the customer experience. Minimum matric
transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing
transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing
activities to ensure that the Contact Centre operating model improves the customer experience whilst availability to achieve the agreed strategic and operational goals. 1.9 Represent SANBS at stakeholder meetings 2. Drive Business Performance – Manages the operational objectives of the Contact Centre nationally, direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic focus and Provide ongoing guidance and direction to the operational environments managed by this role in terms of
activities to ensure that the Contact Centre operating model improves the customer experience whilst availability to achieve the agreed strategic and operational goals. 1.9 Represent SANBS at stakeholder meetings 2. Drive Business Performance – Manages the operational objectives of the Contact Centre nationally, direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic focus and Provide ongoing guidance and direction to the operational environments managed by this role in terms of
of all front office duties.