logged is on SLA.
Ensure that calls being dispatched are made in a manner where our 4-hour response
Line Supervisor)
Ensure that call backs are dispatched first thing the next morning.
Ensure that
of call / awaiting spares etc.
Organize and order parts and spares x3 quotes preferably, send to Manager
& keep track of all the stock received & dispatched. Manage stock in the branch. Weekly reporting
& keep track of all the stock received & dispatched. Manage stock in the branch. Weekly reporting
creating of and process of proformas and sales orders (Pastel) or other accounting software essential
Calling clients before their next hampers are dispatched. Updating the sales system with arrangements
Calling clients before their next hampers are dispatched. Updating the sales system with arrangements
date of Receipt. Sales Orders must be captured on Syspro within receipt of the order. Check Stock availability and ensure the order is credit-released. Send Order to Production Planning All orders are to be buddy-checked buddy-checked and signed off. Buddy checks colleagues' orders within an hour of receipt. Agree on delivery dates logistics Check all orders on Back Order Follow up on delivery dates for orders with no material and Send back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond
date of Receipt. Sales Orders must be captured on Syspro within receipt of the order. Check Stock availability and ensure the order is credit-released. Send Order to Production Planning All orders are to be buddy-checked buddy-checked and signed off. Buddy checks colleagues' orders within an hour of receipt. Agree on delivery dates logistics Check all orders on Back Order Follow up on delivery dates for orders with no material and Send back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond
motivate the customer services team, manage incoming orders, and develop customer service improvement programs succeed. Customer Order management : Ensure accurate capture and confirmation of customer orders, support sales maintain effective order book management. Order monitoring and Communication: Monitor order progress, expedite expedite at-risk orders, and communicate order status to customers regularly. Customer Query and Credit function. Co-Ordination with Supply Chain : Monitor order placement in line with warehousing capacity. Communicate
motivate the customer services team, manage incoming orders, and develop customer service improvement programs succeed. Customer Order management : Ensure accurate capture and confirmation of customer orders, support sales maintain effective order book management. Order monitoring and Communication: Monitor order progress, expedite expedite at-risk orders, and communicate order status to customers regularly. Customer Query and Credit function. Co-Ordination with Supply Chain : Monitor order placement in line with warehousing capacity. Communicate