A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team Experience ▪ 2-3 years working experience as a Client Services Consultant ▪ Multilingual ▪ Medical aid or Health
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team Experience ▪ 2-3 years working experience as a Client Services Consultant ▪ Multilingual ▪ Medical aid or Health
over-utilisation or inappropriate claiming by service providers that leads to abuse of member and scheme client and stakeholder needs, satisfaction and service delivery Knowledge management: -Assess all high identified stakeholders -Provide medical advisory services to relevant parties -Ensure that adequate knowledge provide appropriate medical direction and advisory services -Knowledge and application of clinical principles scheme rules and contractual negotiations Skill: -Analytical skills -Business Writing Skills -Communication
over-utilisation or inappropriate claiming by service providers that leads to abuse of member and scheme client and stakeholder needs, satisfaction and service delivery Knowledge management: -Assess all high identified stakeholders -Provide medical advisory services to relevant parties -Ensure that adequate knowledge provide appropriate medical direction and advisory services -Knowledge and application of clinical principles scheme rules and contractual negotiations Skill: -Analytical skills -Business Writing Skills -Communication
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller -Periodically conduct surveys with clients and ensure that Service Level Agreements are met -Assist credit controller managing a portfolio of corporate accounts - Ensuring service delivery is in alignment with client SLA and within
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller -Periodically conduct surveys with clients and ensure that Service Level Agreements are met -Assist credit controller managing a portfolio of corporate accounts - Ensuring service delivery is in alignment with client SLA and within
sales growth of organisational health and wellness services to existing and new clients Accountabilities: business to corporate clients Broker Consultancy services to Sanlam Channel Brokers for sales / new business of Sanlam corporate clients Broker Consultancy services to non-Sanlam Channel Brokers for sales / new client and stakeholder needs, satisfaction and service delivery - Maintain a high level of impact on other a range of organisational health and wellness services products and their profit drivers Knowledge, application
client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate maximise member retention - Conduct product / services training needs analysis and appropriate training area of specialisation Stakeholder Management - Service brokers and maintain relationships through providing providing sales and client assistance service Generic Objectives Position Specific Outputs - Drive and manage campaigns - Educate Stakeholders about products and services in order to increase sales - Provide presentations
client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate maximise member retention - Conduct product / services training needs analysis and appropriate training area of specialisation Stakeholder Management - Service brokers and maintain relationships through providing providing sales and client assistance service Generic Objectives Position Specific Outputs - Drive and manage campaigns - Educate Stakeholders about products and services in order to increase sales - Provide presentations
and drive team to achieve and maintain defined service level agreements and turn around times at the defined