Horizon Planning Financial Management Contracts/Customer/Supplier Management Corporate Governance DISCIPLINE/BUSINESS DISCIPLINE/BUSINESS PROCESS: Marketing & Customer Relations SHE JOB ROLE: Formulates the goals and objectives goods/services Maintains customer & strategic supplier relationships Manages contracted services/Service
Training Drafts a training plan for roll-out to customers & obtains approval. Schedules ad hoc training initiated by machine sales, new customers, or new staff at customer sites. Delivers/conducts high-quality outcomes-driven training to customers. Assess the performance of the customer mechanics/artisans and address
Executes parts sales Provides advice to the customer Address customer issues, and escalate unresolved issues Generates backorder report Executes Parts Returns from customer Prints credit note reports for review by management
WES, WSH and WSE - Developing and maintaining Customer component forecast data base. - Forecasting of Liaising with Branch- and Depot Managers to ensure Customer forecast accuracy. - Ensure that components are
WES, WSH and WSE - Developing and maintaining Customer component forecast data base. - Forecasting of Liaising with Branch- and Depot Managers to ensure Customer forecast accuracy. - Ensure that components are
(essential) Parts Sales (quoting, invoicing ect). Good customer communication and negotiation skills C2