review: - TBC Customer Perspective Customer Relations Management • Management of customer expectations performance standards, customer requirements and the effective delivery of warehouse services to the business KPA/KPI's. • Driving customer satisfaction throughout the provision of warehouse services. • Building relationship information, knowledge, and expertise. • Internal Customer metric • TBC. Stakeholder engagement and management external stakeholders to promote the business and service objectives of the company. • Ensures that the needs
review: - TBC Customer Perspective Customer Relations Management • Management of customer expectations performance standards, customer requirements and the effective delivery of warehouse services to the business KPA/KPI's. • Driving customer satisfaction throughout the provision of warehouse services. • Building relationship information, knowledge, and expertise. • Internal Customer metric • TBC. Stakeholder engagement and management external stakeholders to promote the business and service objectives of the company. • Ensures that the needs
harm • LTIFR. Customer Perspective Customer Relations Management • Management of customer expectations; performance standards, customer requirements and the effective delivery of warehouse services to the business KPA/KPI's. • Driving customer satisfaction throughout the provision of warehouse services Stakeholder engagement external stakeholders to promote the business and service objectives of the company. Ensure that the needs harm • LTIFR. Customer Perspective Customer Relations Management • Management of customer expectations;
harm • LTIFR. Customer Perspective Customer Relations Management • Management of customer expectations; performance standards, customer requirements and the effective delivery of warehouse services to the business KPA/KPI's. • Driving customer satisfaction throughout the provision of warehouse services Stakeholder engagement external stakeholders to promote the business and service objectives of the company. Ensure that the needs harm • LTIFR. Customer Perspective Customer Relations Management • Management of customer expectations;
systems under control of the function Customer Perspective Customer Relations Management • Develop and maintain agreed "Service Level Agreements" and agreed KPA/KPI's and effectiveness areas. • Driving customer satisfaction output. • Internal Customer metric - 360 degree assessment/ % deviation from Service Level Agreement Stakeholder external stakeholders to promote the business and service objectives of the company. • Ensure that the needs commitments. • Internal Customer metric - 360-degree assessment/ % deviation from Service Level Agreement MINIMUM
systems under control of the function Customer Perspective Customer Relations Management • Develop and maintain agreed "Service Level Agreements" and agreed KPA/KPI's and effectiveness areas. • Driving customer satisfaction output. • Internal Customer metric - 360 degree assessment/ % deviation from Service Level Agreement Stakeholder external stakeholders to promote the business and service objectives of the company. • Ensure that the needs commitments. • Internal Customer metric - 360-degree assessment/ % deviation from Service Level Agreement MINIMUM