pre-process, Customer Journey & Refresher trainings for all processes. To ensure trainers achieve trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate development of the monthly/annual training plan based on the training needs analysis and submit for approval approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
pre-process, Customer Journey & Refresher trainings for all processes. To ensure trainers achieve trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate development of the monthly/annual training plan based on the training needs analysis and submit for approval approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
responsible for facilitating leadership development trainings including interventions on Operations Management years of experience in leadership development training delivery • Must have at least 5 years of experience facilitation of functional trainings, leadership development programs and training management • Good understanding in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting responsible for facilitating leadership development trainings including interventions on Operations Management
responsible for facilitating leadership development trainings including interventions on Operations Management years of experience in leadership development training delivery • Must have at least 5 years of experience facilitation of functional trainings, leadership development programs and training management • Good understanding in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting responsible for facilitating leadership development trainings including interventions on Operations Management
Functions Help the Training Manager oversee or coordinate the different training requirements for the skill sets Develop training materials, activities, and assessments. Facilitate training classes as needed the Training Manager gather, measure, and analyze data to gauge the effectiveness of the training program interviews and strengthen bench resources through the Training Apprenticeship Program Protects the confidentiality knowledge transfer Quality content development Training Quality Module Adherence Attendance Schedule Adherence
Functions Help the Training Manager oversee or coordinate the different training requirements for the skill sets Develop training materials, activities, and assessments. Facilitate training classes as needed the Training Manager gather, measure, and analyze data to gauge the effectiveness of the training program interviews and strengthen bench resources through the Training Apprenticeship Program Protects the confidentiality knowledge transfer Quality content development Training Quality Module Adherence Attendance Schedule Adherence
DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred
DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred